Privacy Policy | SuperCharged

1. Introduction

Welcome to SuperCharged AI, LLC, doing business as SuperCharged ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.supercharged.so, use our platform, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

Personal Information

Name, email address, phone number, business name, billing address, opt-in records and timestamps for all communication channels (SMS, email, etc.), and other details you provide when making a purchase, filling out a form, or scheduling a sales call.

Payment Information

Payment details are collected and processed securely by our third-party payment processor, Stripe. We do not store your full credit card number. Stripe handles all payment data in accordance with PCI-DSS standards.

SMS / Text Message Data

If you use our SMS-related services (missed call text-back, Google review requests, customer follow-up sequences, appointment reminders), we collect and process phone numbers and message content to deliver these services on your behalf. Consent to receive messages is collected from your customers through opt-in mechanisms on the websites and forms we build (e.g., checkboxes, form submissions, chat widget interactions).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

CRM and Business Data

If you use our CRM (provided through our platform), we store customer contact information, interaction history, appointment data, and other business-related records that you enter or that are generated through the platform.

Usage Data

Information about how you access and use our website and platform, including IP address, browser type, device information, pages visited, and interaction patterns.

Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyze website traffic, and support marketing efforts.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our products, platform, and services
Process payments and manage subscriptions
Send SMS messages, notifications, and automated sequences on your behalf
Manage CRM data and customer interactions
Communicate with you about your account, updates, offers, or support
Analyze usage to enhance site performance and user experience
Maintain records of your communication preferences and consent
Comply with legal obligations and enforce our Terms of Service

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at joe@supercharged.so
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. How We Share Your Information

We do not sell your personal data. We do not share customer opt-in information with affiliates or third parties for marketing or promotional purposes. We may share data with:

Payment Processors: Stripe processes all payments securely. Your payment information is shared with Stripe solely for transaction processing.

Platform Providers: We use third-party platforms to provide CRM, messaging, voice, and automation services. Your business data and customer data may be processed through these platforms to deliver the services you subscribe to.

Google Services: If you use our Google Business Profile optimization, Google Ads management, or Google review services, relevant business data may be shared with Google.

Service Subcontractors: In support of service delivery (e.g., customer service), limited information may be shared with subcontractors. This does not include SMS opt-in data or consent records.

Legal Compliance: When required by law, regulation, or legal process, or to protect our rights, property, or safety.

Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

6. Data Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:

Encryption of sensitive data in transit and at rest
Secure payment processing via Stripe and access controls on our platform
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

However, no system is completely secure, and we cannot guarantee absolute security of your data.

7. Cookies & Your Consent

Our website uses cookies and similar technologies to analyze traffic, remember preferences, and improve your experience. By continuing to use our website, you consent to our use of cookies as described here.

Types of cookies we use:

Essential cookies: Required for the website to function (e.g., security, session management). These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with the website. These may be provided by third-party services such as Google Analytics.
Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

For California residents (CCPA): You have the right to know what personal information we collect, request its deletion, and opt out of the sale of your personal information. We do not sell personal data.

For European visitors (GDPR): If you are located in the European Economic Area, you have additional rights including the right to access, correct, or erase your data, restrict processing, and data portability.

8. Your Rights and Choices

You have the right to:

Access, update, or request deletion of your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt out of SMS messages by replying STOP to any message
Request information about what data we hold about you
Withdraw consent at any time for future communications
Disable cookies in your browser settings
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, contact us at joe@supercharged.so.

9. Retention of Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, maintain your account, or as required by law. If you cancel your subscription, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements. CRM data and customer records may be deleted upon request after account termination.

10. Links to Other Websites

Our website and platform may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you interact with.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

SuperCharged AI, LLC
Doing business as SuperCharged
Email: joe@supercharged.so
Website: www.supercharged.so