Terms of Service

1. Introduction & Acceptance

These Terms of Service ("Terms") are a legal agreement between you and SuperCharged AI, LLC, doing business as SuperCharged ("we," "our," or "us"). These Terms govern your use of our website at www.supercharged.so, our platform, products, and all related services.

By accessing our website, purchasing a subscription, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy.

If you do not agree to these Terms, do not use our website or services.

2. Description of Services

SuperCharged provides a free professional website build along with subscription-based services for local businesses. Our services include, but are not limited to:

• Professional website design and development (provided free of charge)
• Website hosting, maintenance, and performance optimization
• Search engine optimization (SEO)
• Form automation and lead notifications
• Content creation including images, logo, and visual design
• Google review management and automated review request systems
• Website chat widget
• Missed call text-back automation
• CRM (Customer Relationship Management) with calendar integration and mobile app access
• Business phone number setup and SMS/calling capabilities
• Customer follow-up and remarketing sequences
• Google Business Profile optimization
• AI voice agent services (receptionist, lead capture)
• Google Ads and Meta Ads management

Not all services are included in every subscription plan. The specific services available depend on your selected plan and any add-ons.

3. Free Website Build & Ownership

SuperCharged provides a professional website design and build at no charge as part of onboarding. No payment is required for the website build itself.

The free website build is contingent upon subscribing to one of our service plans. If you cancel your subscription, you will retain access to your website through the end of your current billing period. After that, hosting and maintenance services will cease and the website will be taken offline.

The website we build for you remains the property of SuperCharged. All website content, code, design, templates, and assets created by SuperCharged are and remain our intellectual property. Upon cancellation or termination of your subscription, the website is not transferred to you.

4. Subscription Plans and Billing

SuperCharged offers the following subscription plans:

5. Phone Number and Usage-Based Costs

Certain plans include a business phone number. Usage-based costs are the client's responsibility and are billed separately from the subscription fee. Current rates include:

• Phone Numbers: Local: $1.15/month | Toll-Free: $2.15/month
• SMS (US/Canada): $0.0079/segment (inbound/outbound)
• MMS (US/Canada): $0.02 outbound | $0.01-$0.02 inbound
• Voice Calls: $0.0180/min outbound | $0.0085-$0.0220/min inbound
• Number Intelligence: $0.005-$0.01 per function

6. Auto-Renewal & Recurring Billing

All subscription fees are billed in advance and automatically renewed at the end of each billing cycle until canceled. By subscribing, you authorize us to charge your payment method for recurring fees.

7. Payment Processing

Payments are processed securely through Stripe, a PCI-compliant third-party payment processor. By making a purchase, you agree to Stripe's terms of service. All prices are listed in US Dollars (USD).

8. One-Time Fees and Setup Fees

Certain services may require a one-time setup fee in addition to recurring subscription charges. One-time fees are non-refundable at all times, as setup work begins immediately upon receipt.

9. Promotions and Discounts

Promotions are offered at our sole discretion and may be modified or discontinued at any time. Unless otherwise stated, promotions apply only to first-time customers and cannot be combined with other offers. All other Terms, including refund and cancellation policies, remain in effect.

10. SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with SuperCharged AI, LLC through our website, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, follow-up communications, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to joe@supercharged.so.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy.

By using these services, you acknowledge and agree that:

• Consent to receive messages is collected from your customers through opt-in mechanisms on the websites and forms we build for you (e.g., checkboxes, form submissions, chat widget interactions)
• You are responsible for ensuring that messages sent through our platform comply with all applicable laws, including the Telephone Consumer Protection Act (TCPA) and any state-level regulations
• Recipients may opt out at any time by replying STOP to any message
• Recipients may text HELP for assistance

Client represents and warrants that all phone numbers provided to the platform have given express written consent to be contacted. Client agrees to indemnify and hold SuperCharged harmless from any and all claims, penalties, or fines arising under the TCPA or related telecommunications laws resulting from Client's use of the SMS services.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

11. Refund Policy

SuperCharged offers a 14-day money-back guarantee on subscription fees, starting from the date your website is launched. After the 14-day period, all payments are final and non-refundable. For full details, please see our Refund Policy.

12. Chargebacks

A chargeback occurs when you contact your bank or credit card company to dispute a charge, resulting in the funds being forcibly withdrawn from our account. You agree not to initiate a chargeback or payment dispute for services that have been rendered.

If you have an issue with a charge, please contact us directly at joe@supercharged.so so we can resolve it. Filing a chargeback instead of contacting us constitutes a violation of these Terms.

13. Cancellation Terms

You may cancel your subscription at any time by contacting us at joe@supercharged.so.

• Cancellation takes effect at the end of the current billing period
• No future charges will be made after cancellation takes effect
• You will continue to have access to services until the end of your paid period
• Early cancellation of a multi-month or annual plan does not result in a refund for the unused portion
• Upon cancellation, your website will be taken offline and platform access will be revoked at the end of your paid period

14. Delivery of Services

Services are considered delivered and fulfilled once your website has been designed, built, and launched, platform access and automations have been set up, and ongoing hosting, maintenance, and subscription features are active.

15. Payment Failures and Service Suspension

If a scheduled payment fails, we will attempt to process the payment multiple times. If payment remains unsuccessful, your account and platform access may be suspended until the outstanding balance is paid, and we reserve the right to terminate your account if payment is not received within 30 days.

We may also suspend messaging, SMS, or advertising services at any time if we reasonably believe your use of those services exposes SuperCharged or its platform providers to regulatory, carrier, legal, or platform policy risk, regardless of payment status.

16. Sales Call & Agreement

All subscriptions are purchased only after a sales call where pricing, features, and billing terms are clearly presented. By completing checkout after your sales call, you confirm that you have read, understood, and agree to these Terms of Service.

17. Platform Access & Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Upon cancellation or termination of your subscription, your platform account and all associated access will be revoked.

18. User Obligations

You must not:

• Attempt to gain unauthorized access to our systems or networks
• Use our services for any unlawful, fraudulent, or harmful purpose
• Use our platform to send messages that are offensive, illegal, or intended to harass others
• Upload or transmit viruses, spam, or malicious code
• Resell or redistribute our services without written permission

19. Intellectual Property

All content on this website and platform is the property of SuperCharged or its licensors and is protected by copyright and trademark laws. This includes the websites we build for you, which remain our property as described in Section 3.

20. AI-Powered Services Disclaimer

Certain services, including AI voice agents and automated responses, are powered by artificial intelligence. AI-powered features are provided as a tool to assist your business and are not a substitute for professional advice. SuperCharged is not responsible for decisions made based on AI-generated responses or for any inaccuracies in AI output.

21. Disclaimer of Warranties

Our website, platform, and services are provided "as is" and "as available." We make no warranties, express or implied, regarding specific business results, uninterrupted or error-free operation, search engine rankings, or the accuracy of any AI-generated content.

22. Limitation of Liability

To the fullest extent permitted by law, SuperCharged AI, LLC and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages. Our total liability for any claim shall not exceed the total amount you have paid to SuperCharged in the twelve (12) months preceding the claim.

23. Force Majeure

SuperCharged shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, third-party platform outages, telecommunications failures, or any other cause beyond our reasonable control.

24. Indemnification

You agree to indemnify and hold harmless SuperCharged AI, LLC, its officers, employees, and partners from any claims, damages, losses, or expenses arising from your use of our services, your violation of these Terms, or your violation of any applicable law, including but not limited to SMS messaging laws and regulations.

25. Third-Party Links & Services

Our services integrate with third-party platforms including Stripe, Google, and various CRM and communication tools. We are not responsible for the availability, terms, or practices of these third-party services.

26. Termination

We may suspend or terminate your access to our website, platform, or services at any time, without prior notice, if we believe you have violated these Terms, engaged in fraudulent activity, or failed to pay for services.

27. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware. Any dispute shall be settled by binding arbitration in Delaware, administered by the American Arbitration Association. Dispute resolution proceedings will be conducted only on an individual basis and not in a class action.

28. Changes to These Terms

We may update or modify these Terms from time to time. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

29. Contact Us

If you have any questions about these Terms of Service, please contact us at:

SuperCharged AI, LLC
Doing business as SuperCharged
Email: joe@supercharged.so
Website: www.supercharged.so

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